Last Updated: September 2, 2026

Thank you for choosing VehicleFacts for your vehicle history and VIN report needs. This Refund Policy explains when a refund may be requested and the circumstances in which purchases are considered non-refundable.

By purchasing or using any VehicleFacts service, you acknowledge that you have reviewed and accepted the terms of this Refund Policy.

1. Digital Product and Service

VehicleFacts provides vehicle history reports and VIN-related information as digital services.

Once a report has been successfully generated and made available or delivered to the email address provided during checkout, the service is considered fulfilled.

Because our reports are digital products that are generated specifically in response to an order, completed reports are generally non-refundable, except where a refund is permitted under the circumstances described below.

2. Refund Eligibility

A refund may be considered in the following limited circumstances:

• The report was not delivered because of a confirmed technical problem with the VehicleFacts platform.
• You were charged more than once for the same report due to a payment or system error.
• We were unable to generate the requested report because of a confirmed system failure.

Refund requests must be submitted within 7 days of the original purchase date.

All refund requests are subject to review and verification by our support team.

3. Situations Not Eligible for a Refund

Refunds generally will not be provided in the following circumstances:

• An incorrect VIN was entered during the purchase process.
• The requested report was successfully generated and delivered.
• The report does not contain the information or level of detail expected by the customer.
• Certain vehicle information is unavailable in the underlying databases or data sources.
• Information is delayed, incomplete, or unavailable due to third-party data providers.
• The customer changes their mind after completing the purchase.
• The customer no longer requires the report after it has been generated.
• The customer purchased a report unintentionally but the service has already been processed.

4. Vehicle Data Accuracy

VehicleFacts obtains vehicle-related information from various sources, which may include government records, insurance databases, automotive data providers, and other third-party sources.

Although we make reasonable efforts to provide useful and reliable information, we cannot guarantee that every report will contain complete, current, or error-free information.

Vehicle records may vary depending on the availability, accuracy, and timing of information provided by third-party sources.

Customers should independently verify important vehicle information before making a purchase, sale, financing, insurance, or other significant decision involving a vehicle.

5. Report Issues and Corrections

If you believe that your report contains a significant technical or factual issue, please contact our support team within 7 days of receiving the report.

After reviewing the issue, VehicleFacts may, where appropriate, provide a corrected or updated report at no additional charge.

Providing a corrected or updated report does not automatically create an entitlement to a refund.

6. Customer Responsibility

When purchasing a VehicleFacts report, you are responsible for:

• Entering the correct 17-character VIN when placing your order.
• Reviewing the information entered before completing your purchase.
• Ensuring that the vehicle identified by the VIN is the vehicle for which you intended to purchase a report.
• Understanding that report information depends on data supplied by third-party sources.

Reports generated from an incorrect, incomplete, or invalid VIN are generally not eligible for a refund.

7. Order Processing and Cancellation

VehicleFacts may begin processing a report immediately after payment has been successfully confirmed.

Because report generation may begin automatically, an order generally cannot be canceled once processing has started.

Once a report has been generated or delivered, the order is considered fulfilled and is not eligible for cancellation or refund except where expressly permitted under this policy.

8. How to Submit a Refund Request

If you believe your purchase qualifies for a refund under this policy, contact our support team within 7 days of the original purchase.

Email: support@vehiclefacts.us

When contacting us, please provide:

• Your order number or transaction details
• The email address associated with the purchase
• The VIN associated with the order
• A clear description of the problem
• Any relevant information that may help us investigate the issue

Our team will review the request and determine whether it meets the requirements of this Refund Policy.

9. Our Commitment to Customers

VehicleFacts aims to provide a transparent and reliable digital vehicle-reporting service.

We make reasonable efforts to process orders promptly, maintain the availability of our services, and provide reports based on information available from our data sources.

This Refund Policy is intended to establish clear expectations while ensuring that legitimate technical or transaction-related issues can be addressed fairly.

10. Acceptance of This Policy

By completing a purchase through VehicleFacts, you acknowledge that you:

• Have read and understood this Refund Policy.
• Accept the refund and cancellation conditions described above.
• Understand that vehicle history reports are digital services.
• Understand that report information depends partly on third-party data sources.
• Accept that completed and successfully delivered reports are generally non-refundable.

If you do not agree with these terms, please do not purchase VehicleFacts services.

Website: vehiclefacts.us
Support: support@vehiclefacts.us